Problems when selecting a patient
This is a list of common issues encountered when selecting a patient:
- A patient could not be found – This message indicates that no patient on the register matches the criteria you typed in. Check you have typed the name exactly.
- Re-select - You can also re-click in Search Details and make another entry, clicking again on Find.
- Similar Name Warning - If switched on in Consultation Manager Setup - General, a warning displays if there is a patient with a similar name. Select Yes to continue, unless you want to add a note that always displays when this patient is selected. Select Notes to view or add free text, for example, about the patient’s possible confusion with another patient with the same name.
- Duplicate Patients – If you find that the patient you are looking for has been entered on the system twice, there is a facility in the Vision Registration module which allows you to merge duplicate patient records together, see Merge Patient Records for further details.
You are also warned of:
- Incomplete Registration - A warning displays if the patient's registration is not completed, see Consultation Manager Setup - General.
- Patient's registration expired – A warning that the registration period has expired for a patient registered as either:
- A temporary resident
- Emergency treatment
- Immediately necessary treatment.
If the patient is a temporary resident with a short stay (15 days or under) and is now converting their stay to 16 days to three months, select Consultation - Registration to open their registration record and update as required.
- Inactive - The patient has a registration status of Transferred Out and is no longer an active patient, select Yes if access to the record is still required.
- Patient Record Locked - Records open in display only mode if another member of staff is viewing the record. The name of the user with the open patient record, workstation name and date and time the patient records were accessed display for your reference.
